RETURNS / EXCHANGE
Divine Creator is committed to delivering beautiful products and great service every time you shop with us. If however you wish to exchange or return an item, simply return it to us within 14 days from receipt.
Please print the following returns form and address label. Insert the returns form within the original postage box and attached the address label to the outside.
We recommend you send the parcel by a traceable service as Divine Creator cannot be held responsible for any loss by the postal/delivery service.
PLEASE RETURN PRODUCTS IN THEIR ORIGINAL STATE
Please ensure the item(s) are in their original condition and packaging, with all tags attached.
All underwear should be tried on over your own briefs - we will not accept returns on underwear that has been damaged or worn.
The Packaging/Box also has to arrive in a condition where this can be resold, the original postage box has been designed to protect the product and should be adequate for your return.
RECEIVING A REFUND
Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account).
We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.
RECEIVING AN EXCHANGE
We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 2 working days from receipt of your returned product.
If your chosen replacement size is not in stock, you will automatically be refunded and notified by email.
For alternative items, please place a new order on our website or alternatively, please get in touch with our customer care team at email@example.com
If you have any queries regarding the status of your order, please email us at firstname.lastname@example.org.
Our care team is on hand to help you Monday to Friday 10am – 7pm GMT / 5am – 2pm EST.
You can also request a call back by leaving your telephone number and nature of your query.